Refund Policy

IBSurgeon Software Refund Policy
1. Scope of Refund Policy
1.1 Global Applicability
This Refund Policy applies to all software products and services provided by IBSurgeon Software to customers worldwide, with special consideration for consumer protection regulations in the European Union (EU) and the United States of America (USA).
1.2 International Compliance
The policy is designed to:

• Adhere to international consumer protection standards
• Comply with specific regulations in the EU and USA
• Provide fair and transparent refund terms for global customers

2. Refund Eligibility
2.1 Global Software Product Refunds
2.1.1 Universal Refund Terms

• Customers worldwide are eligible for a refund within 30 calendar days of the original purchase date
• The software must be unused and in its original, unmodified condition
• Proof of purchase is required for all refund requests

2.1.2 Subscription-Based Services

• Prorated refunds are available for prepaid, unused subscription periods
• Refunds will be calculated from the date of the refund request
• Calculation method remains consistent across all global markets

2.2 Global Exclusions
Refunds will not be issued in the following circumstances:

• After the 30-day refund window has expired
• For partially used or modified software
• For software that has been downloaded or activated
• In cases of user error or misuse
• For third-party add-ons or external services

3. Refund Process
3.1 Requesting a Refund
Refund requests can be submitted through email: [email protected]

Required information for all global customers:

• Original order number
• Date of purchase
• Reason for refund
• Proof of purchase

3.2 Refund Method

Refunds processed to the original payment method

• Processing time: 5-10 business days from refund approval
• Refund amount: Full purchase price, minus applicable transaction fees
• Currency conversion based on the date of refund processing

4. Regional Specific Provisions
4.1 European Union (EU) Specific Terms
4.1.1 EU Consumer Rights

• 14-day cooling-off period for digital products
• Explicit consent required before service begins
• Right to cancel forfeited upon download or immediate digital delivery

4.1.2 EU-Specific Protections

• Compliance with Consumer Rights Directive 2011/83/EU
• Additional protections for cross-border digital purchases
• Support for multiple EU languages and regional considerations

4.2 United States (USA) Specific Terms
4.2.1 USA Consumer Protections

• Alignment with Federal Trade Commission (FTC) guidelines
• Consideration of state-specific consumer protection laws
• Transparent disclosure of digital goods refund terms

4.2.2 Digital Goods Regulations

• Compliance with Uniform Commercial Code (UCC)
• Clear communication of digital content purchase terms

4.3 Additional Global Considerations

• Adaptation to local consumer protection laws
• Respect for regional digital commerce regulations
• Commitment to fair and transparent business practices

5. Technical Support and Alternatives
5.1 Global Support Approach

• Multilingual technical support
• Comprehensive troubleshooting resources
• Global knowledge base

5.2 Refund Alternatives
Before requesting a refund, customers are encouraged to:

1. Contact technical support and review user documentation
2. Utilize available software updates
3. Request upgrade or exchange options

6. Policy Changes and Interpretation
6.1 Policy Modifications

• IBSurgeon Software reserves the right to modify the refund policy
• Current policy always available on the company website
• Changes do not apply retroactively

6.2 Dispute Resolution

• Primary resolution through customer support
• Mediation available for unresolved disputes
• Jurisdiction determined by customer's primary residence

7. Contact Information
Global Support Channels:

Email: [email protected]
International phone: +77054315744


8. Governing Principles

• Fairness
• Transparency
• Customer-Centric Approach
• Compliance with International Standards

Last Updated: Oct-31, 2024
Version: 2.0